このような、海外系の有料サービスは退会がたいへんです。入会は支払い方法を書いてボタンを押すだけですが、退会のボタンはないのが普通ですし、下記のやりとりのように、（けっこうしつこく）継続を勧められます。日本も昔、銀行口座をクローズするときなどその支店の成績にかかわるのか、理由を聞かれたりしたものですが、そんな感じもしました。ちょっと違うかな。
eFax自体はそこそこ使える良いサービスだと思うのでニーズがある方は利用されていいと思います。退会も英語でちょっと（相当）めんどうですが、10分ほどのチャットのやりとりをがまんすれば止められます。このチャットは24時間365日サービスのようです。
Welcome to chat.
The session has been accepted.
{Greg C.} Hello and welcome to j2 Global online support. I am Greg, your online Live Support Representative. How are you doing today?
{ME} Dear Sir,
I want to cancel my account and I can't find the way to do so on your site.
Please help.
{Greg C.} I'm sorry to hear that you wish to cancel. Could you please provide me your Fax number and the PIN for verification?
{ME} ok.
'*********
'********
{Greg C.} Thank you for providing your information. Please give me a moment while I go through your records. In the meantime, please type the number corresponding to your reason for cancellation:
1) Moving to another provider
2) Bought a Fax machine
3) Business or role changed
4) Short term project completed
5) Financial reasons
6) Problems with Faxing or Billing
7) Dissatisfied with Quality of service
8) Too Costly
{ME} 5
{Greg C.} Appreciate your feedback. Please give me a moment.
{Greg C.} Thank you for waiting. I have located and verified your account in our records.
{Greg C.} We understand that you currently find it too expensive to pay the monthly fee. In this situation, we will waive the monthly fee for the next two months. This will allow you to use the fax service without a monthly fee for the next two billing cycles.
{Greg C.} Your eFax account will be credited with JPY 3,000 so that you may use our services without being billed the monthly fee for the next two billing cycles.
{Greg C.} As you will not be charged the monthly fee for the next two months, you could keep the account till then. If you still feel that you do not have any use for our services by the end of the two months credit period, please feel free to contact us anytime.
{ME} I don't understand your offer.
I want to cancel my account now.
{Greg C.} Let me explain to you.
{Greg C.} If you accept the above offer so you will not be charged for the next months on your monthly fee and your efax account will be credited with JPY 3,000 so that you may use our services without being billed the monthly fee for the next two billing cycles.
{Greg C.} Do you wish to avail the above exclusive offer?
{ME} Sorry, no.
{Greg C.} I completely understand your wish to discontinue, since you have paid for the current month, you can retain this number at least till the end of two months credit offer as you will not be charged any monthly fee for the two months.
{Greg C.} Also as a special consideration and as a good will gesture to continue our association, we will offer you an additional gift balance of JPY 400. along with the monthly credit, which will enable to send up to some additional fax pages free of cost.
{Greg C.} At the end of the 2 months credit period, you can get back to us immediately without any further obligation to stay back. We are available 24 hours a day and 7 days a week. Please feel free to contact us at any time. We will immediately process your request.
{ME} Sorry. I do not want to get back to this live chat again even without any further obligation to stay. Please process cancelling process now.
{Greg C.} Alright, as per your wish, I will close your account right now.
{Greg C.} We are sorry that you have decided to leave eFax, but if your faxing needs do change in the future, we would be more than happy to have you back. Thank you for being with us and for using our service.
{Greg C.} Is there anything else I can assist you with at this time?
{ME} No, thank you.
I enjoyed chatting with you.
{Greg C.} It was pleasure to assist you.
{Greg C.} Thanks for your appreciation.
{Greg C.} We would appreciate if you could spare a minute in filling the survey form as it would give us your valuable feedback which would help us to improve our services. Here is the link where you can fill the Survey.
http://www.****
{Greg C.} Thank you for contacting j2 Global online support, I hope you found our session helpful.Good-bye and have a nice time!
{ME} bye!
{Greg C.} D
The user has ended the session.
